Reference

Terms & Conditions for Your bank99 Account

bank99 Terms & Conditions explain how your account, wallet records and lobby access work in Indonesia.

Account accessWallet recordsPolicy updatesLocal law
Explore Our Lobby Read FAQ
bank99 Terms & Conditions for Your bank99 Account
CONTACT ROUTE

Get Help With Account Terms

A clear contact path matters when a clause affects your account or wallet record. We keep policy questions close to the account and cashier areas, so you can provide the relevant transaction reference without repeating your entire account history. If access or eligibility is uncertain, tell us your location and the rule you are asking about; we will explain the available path without changing the legal wording.

Team online

Account access

If phone verification or a sign-in step stops you reaching the policy page, use the account support path. Include your registered phone detail and the device route you used, such as mobile browser or desktop browser, so we can identify the access issue.

Wallet status

For a DANA, OVO, GoPay or QRIS record, contact us from the cashier path and include the visible reference, amount and date. We can help match the status to your account without asking you to send a wallet password or security code.

Policy question

When a Terms & Conditions clause needs clarification, quote the heading or sentence and explain what you intend to do. We will point you to the relevant account step, payment rule or access wording and tell you when a policy change applies.

DATA PRACTICE

How We Handle Your Account Rules

The policy is easier to use when you know what happens to account records after each step.

Account details

We use your account and phone details to identify the account holder, complete phone verification and connect a payment reference…

Cookies

Cookies and similar browser storage can keep your selected route, sign-in state and policy acknowledgement available while you move between…

Account security

Never share your password, phone verification code or wallet security code with us or anyone else.

Record retention

We retain account, payment and policy records for the period needed to operate the account, resolve disputes and meet applicable…

Who to contact

For a Terms & Conditions question, use the support contact path shown after account access.

Change requests

You can ask us to correct an inaccurate account detail or explain how a stored record is used.

Answers About bank99 Terms & Conditions

These questions cover the points Indonesian account holders usually check before opening an account or using a wallet route. Each answer relates to the Terms & Conditions, including access, payment records, data handling and policy changes. If your situation is not listed, quote the relevant clause through the account support path.

You can read the current Terms & Conditions on this page before opening an account and return to it after sign-in. We keep the policy wording available through the account path, including clauses on phone verification, wallet records, access and policy changes.

Access depends on local law and is provided where local law permits. You must check whether access is allowed in your location and provide accurate account details. If your location or eligibility is unclear, contact us before completing an account step.

The Terms & Conditions require payment details and account ownership to match the route you use. DANA and QRIS references may be checked against your account record, while a missing or unclear reference can delay status confirmation until the payment path is identified.

Yes. Send a correction request through the account support path, identify the inaccurate detail and complete an ownership check if requested. The Terms & Conditions explain why certain records are retained and when a correction may need supporting account or transaction details.

When a legal or operational change requires new wording, we publish an updated Terms & Conditions page and indicate that the current version applies after publication. Read the changed clause before continuing, especially when it concerns access, payment records or withdrawals.

Use the account access support path rather than sharing a password, wallet code or phone verification code. We may ask for account ownership details before restoring access. The Terms & Conditions require you to keep security details private and accurate.

You may request account closure through the available account support path. Before closure, check for unresolved DANA, OVO, GoPay, QRIS, bank transfer or virtual account records. The Terms & Conditions allow certain records to remain where dispute or legal handling is still required.

Related Pages

bank99 Indonesia bola73 Account information About Us FAQ